US Forest Service
Superior National Forest
Some of the changes that contribute to a more stream-lined service include:
Merging the BWCAW reservation service with the National Recreation Reservation System, which is the one-stop on-line reservation service for all federal lands in the United States.
Reduced paper work by eliminating requirements for printing, mailing and carbon copies.
Increased efficiency in operating the annual BWCAW permit lottery. For example: It now takes about 30 minutes to run, versus an entire day previously, and confirmation letters are emailed instantly.
Ability of Forest Service staff to now enter information directly into the system rather than involve contract staff.
Eliminated “no pays” equaling thousands of dollars each season through instant credit card processing.
Cooperator access to issue walk-up permits (formerly “quick permits”) via computer.
Customer ability to cancel reservations on-line, change group size, and make payments prior to permit pick-up.
Another change merged the BWCAW call center and customer service numbers into the centralized National Recreation Reservation System number. This actually extended the hours of operation significantly.
March 1 to October 31, from 9:00 am to 11:00 pm, Central time
November 1 to February 28, from 9:00 am to 9:00 pm, Central time